RPA offers organizations significant opportunities to reduce costs, improve accuracy, and free up employees for higher-value work, but realizing these benefits requires a strategic approach that goes beyond selecting automation tools. This presentation examines practical methods for maximizing RPA value from initial process analysis through ongoing maintenance. Many RPA projects fail to deliver expected returns because teams rely on outdated or incomplete process documentation that does not reflect how work gets done. New approaches use direct observation and monitoring to understand real processes, combined with systematic frameworks for deciding which tasks will deliver the greatest automation benefits. These methods also address a critical challenge that can undermine RPA success: keeping automation systems maintainable as organizations scale their efforts to capture more value. Rather than treating process discovery, task selection, and maintenance as separate problems, successful RPA programs integrate these activities into a cohesive management approach that maximizes return on investment. This integrated perspective helps organizations avoid common pitfalls that prevent RPA from delivering promised benefits, such as automating the wrong processes or creating systems that become too expensive to maintain. The presentation will demonstrate various methods work that help to improve RPA project success rates.

Large Language Models (LLMs) have attracted considerable attention across a wide range of application domains, including Business Process Management (BPM). In this talk, we explore how LLMs can support established BPM tasks that have traditionally relied on specialized solutions, such as the automatic generation of process models from textual descriptions, and how they may enable new forms of automation for tasks that previously lacked effective solutions, such as the identification of undesired process behavior. While early results are promising, their application in BPM raises important questions related to reliability, interpretability, and domain specificity. The talk discusses current capabilities, highlights emerging use cases, and reflects on the limitations and open challenges that remain.

En un contexto de disrupciones económicas, modelos laborales en evolución y avances acelerados en inteligencia artificial, las organizaciones buscan nuevas formas de adaptarse y mejorar continuamente. En esta charla, exploraremos cómo la inteligencia de procesos impulsa la mejora continua mediante un ciclo de gestión por procesos que abarca el descubrimiento, rediseño, simulación y monitoreo. Esta disciplina no solo permite detectar cuellos de botella, reducir desperdicios y asegurar el cumplimiento normativo, sino que también soporta el alineamiento estratégico de las iniciativas de automatización, ya sea basadas en RPA (Robotic Process Automation) o en APA (Agentic Process Automation). La presentación incluirá casos prácticos de múltiples industrias, manufactura, banca, seguros y servicios públicos, ilustrando cómo diversas organizaciones están utilizando la inteligencia de procesos para alinear los esfuerzos de automatización con resultados de negocio concretos.

The effective design of business processes is difficult due to complexity and lack of transparency. Many organizations have started using process mining. Information systems supporting business processes store event data about what was done. Process mining techniques use this data for generating insights into business processes and their improvement potential. In our projects, we have developed various new approaches to provide better process mining insights. In this talk, I will present some of the underlying conceptual ideas and discuss their implications at an organizational level.